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Smart Telecom Solutions for a UAE Retail Powerhouse

A prominent electronics retailer based in the UAE, with over 700 employees and telecom services sourced from multiple operators, faced significant challenges in managing and optimizing their telecom expenses. Despite being a market leader, the lack of actionable insights and efficient processes hindered their ability to control costs and streamline operations.

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The Challenge

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  • High Volume of Telecom Bills:
    The company dealt with complex, high-volume telecom bills, making it difficult to identify errors, discrepancies, and optimization opportunities.

  • Limited Insights for Contract Renewals:
    Approaching telecom contract renewals without clear insights into usage patterns and cost structures reduced their ability to negotiate effectively.

  • Inaccurate Internal Data Mapping:
    The disorganized internal data for user-to-plan mapping and additional service tracking created inefficiencies and operational bottlenecks.

  • Time-Consuming Administration:
    Managing telecom bills consumed significant administrative and IT resources, diverting focus from core business functions.

  • Lack of Expert Advisory Services:
    Without expert guidance, the company struggled to make informed decisions regarding contract negotiations and telecom expense optimization.

TeleGenie Solution: Intelligent Telecom Expense Management

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  1. Comprehensive Onboarding & Data Cleansing:
    TeleGenie began by cleansing and organizing internal data, ensuring accurate mapping of users to telecom plans and additional services.

  2. Advanced Bill Analysis:
    Using TeleGenie’s analytics tools, detailed bill analysis identified critical discrepancies, overcharges, and cost-saving opportunities.

  3. Dynamic Plan Optimization:
    Monthly recommendations for optimal telecom plans were provided, tailored to the company’s evolving usage patterns and operational requirements.

  4. Advisory Services for Strategic Guidance:
    TeleGenie’s advisory services offered expert guidance on contract negotiations, ensuring the company secured the best-fit plans and favorable terms.

  5. Proactive Monthly Insights:
    Monthly Vital Few (MVF) reports provided actionable insights, enabling the customer to monitor expenses, address issues, and implement changes promptly.

Outcomes

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  1. Streamlined Operations:

    Administrative efforts for telecom bill management were reduced from days to just a few hours per month, freeing up resources for strategic initiatives.

  2. Proactive Expense Management:

    Real-time, actionable insights allowed the company to address discrepancies and optimize plans regularly, preventing overspending.

  3. Expert-Led Decision Making:

    With advisory services, the company gained the confidence to make informed decisions during contract negotiations, securing better terms and aligning plans with business goals.

  4. Improved Data Accuracy:

    Accurate mapping of user profiles and telecom plans replaced disorganized data, simplifying operations and reducing errors.

Results

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  1. Significant Cost Savings:
    TeleGenie achieved potential savings of 10% of the company’s total telecom spend, through optimized plans and better usage alignment.

  2. Error Recovery:
    Discrepancies involving 127 phone numbers were identified, leading to a 30% of total savings  for past billing errors.

  3. Enhanced Negotiation Outcomes:
    Armed with expert insights and advisory support, the company secured cost-effective contracts tailored to their needs, ensuring sustained savings and operational efficiency.

Conclusion

TeleGenie’s comprehensive approach—combining advanced analytics, tailored recommendations, and expert advisory services—transformed the telecom expense management process for the retailer. This resulted in measurable cost savings, enhanced operational efficiency, and better control over telecom spending. The retailer now has a robust system in place for proactive and strategic telecom management, setting a strong foundation for future growth.

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